Frequently asked Questions
Any questions ? Please find your answers below. Browse our FAQ section to learn more about ordering, shipping, returns, and product care.
We’re here to help. Our Customer Service team are available Monday to Friday, 9am to 5pm GMT. Please reach out via email at contact@umojastudio.com
We ship to a list of selected countries, currently including the United States, Canada, and the United Kingdom. All orders are shipped internationally from France. We are continuously working to expand our shipping destinations, so new countries will be added over time.
Most of our objects and furniture collections can be shipped with UPS.
For oversized items we may need to do ex-works shipping, which means a specialist courier is needed. We can help with finding you the best courier for the job.
If you are shopping internationally taxes are not included in the RRP.
You will have the shipping option at checkout to select DDP (duties and taxes paid) or DDU (duties and taxes unpaid).
For full visibility on all applicable charges relating to duties and taxes, we recommend viewing our shipping policy.
Yes. Once your order is shipped you will receive an automated email with tracking details from your chosen courier.
For all orders shipped with UPS delivery times are as below:
For international customers delivery is typically 8 - 15 days from date of dispatch.
Tracking details will be provided in your confirmation email.
For custom shipping, transit times will be provided at the time of quoting.
Yes, returns are easy.
All returns will be processed within 14 business days of being received. Please reach out to our Customer Service team if your tracking shows ‘delivered’ and the processing time has exceeded 14 business days. All funds should appear on your bank statement within 5-10 working days. Please note, refund processing times are dictated by the card issuers and are outside of our control.
Please familiarise yourself with our shipping & returns terms before placing your order.
We are online only and do not have a physical store to visit.
All collections can be ordered through our website and delivered worldwide.
