Shipping policy

Every UMOJA order is prepared with care and shipped with tracking. This page explains where we ship, what it costs and how long it takes.

Where we ship
We currently ship to the following countries:
- North America: United States, Canada
- Europe: United Kingdom, France, Norway
- Africa: South Africa, Côte d'Ivoire, Kenya, Senegal
Your country is not listed? Contact us at contact@umojastudio.fr before ordering and we will tell you what is possible.

Shipping costs
- Paintings: shipping is free and tracked to the United States, Canada, the United Kingdom, France and Norway. For South Africa, Côte d'Ivoire, Kenya and Senegal, shipping costs are calculated at checkout.
- Bronze sculptures and wood pieces: shipping costs are calculated at checkout, based on the destination and on the weight and dimensions of your order. The exact amount is always shown before you pay.

Paintings: how your order comes to life
Each painting is painted by hand, to order, in the size and frame you choose. Here is how it works:
1. Your order is confirmed within 48 hours. We confirm every detail with you: size, frame and any special request.
2. Your painting begins. You receive the first photos when the work begins.
3. You follow every stage. Painting usually takes 1 to 2 weeks, depending on the complexity of the work. We send you photos as it progresses, and you can ask for an adjustment at any time during this stage.
4. You approve it. When it is finished, you receive photos and a video of your painting. You then have 4 days to reply. Once you approve it, it ships right away. If you ask for a change, we make it and send you new photos. Without a reply within 4 days, your painting is considered approved and is shipped automatically so that it reaches you on time. Once approved, your painting is final: it cannot be returned or refunded for a change of mind. See our Refund Policy for details.
5. It arrives at your door. Your painting is carefully packed and shipped with tracking. Framed and frameless paintings arrive ready to hang. A rolled canvas needs to be stretched or framed before hanging.
Most painting orders arrive within 3 to 4 weeks of the order. The estimated dates shown on each product page update every day. All delivery times are estimates and may vary with the destination, the carrier and customs.

Bronze sculptures and wood pieces: delivery times
- France: delivered within 6 to 10 business days.
- United States, Canada, United Kingdom and Norway: prepared within 1 to 4 business days after payment, then delivered within 8 to 12 business days after shipment.
- South Africa, Côte d'Ivoire, Kenya and Senegal: prepared within 3 to 6 business days after payment, then delivered within 10 to 15 business days after shipment.

Customs duties and taxes
For international orders, customs duties, import taxes or handling fees may apply depending on the destination country. They are set by local authorities and are paid by the recipient. We have no control over these fees and cannot estimate them in advance.

Confirmation and tracking
You receive an order confirmation by email right after your purchase. Once your order ships, you receive a shipping email with your tracking link. If you have not received a shipping email within 7 business days of your purchase (9 business days for Africa), or for a painting after your approval, please contact us.

Missing or lost orders
If your order is marked as delivered but you have not received it, please check with your local carrier, your neighbors or your building management, and verify the shipping address entered at checkout. If the order is still missing, contact us and we will open an investigation with the carrier and find a solution with you.

Damaged items: 48 hours to tell us
Please inspect your order on delivery. If an item arrives damaged, contact us within 48 hours of delivery at contact@umojastudio.fr, with your order number and photos of the item and its packaging.
- Paintings: we replace your painting or refund you, at no cost to you.
- Bronze sculptures and wood pieces: we offer a replacement or a refund, as you prefer.

Changes and cancellations
Orders can be changed or cancelled before shipment only. Once a package has been handed to the carrier, it can no longer be changed or cancelled. For paintings, adjustments are requested during production or during the 4 day approval period. For any urgent request, contact us as soon as possible.

Contact
For any question about shipping, tracking or the production of a painting: contact@umojastudio.fr