Refund policy

Refund Policy

This policy explains what happens if something is not right with your order. It depends on the type of piece you bought.

Paintings
Each painting is painted by hand, to order, in the size and frame you choose, and you approve it on photos and video before it ships. For this reason, paintings cannot be returned for a change of mind, to the extent permitted by applicable law.
If your painting arrives damaged, contact us within 48 hours of delivery at contact@umojastudio.fr, with your order number and photos of the painting and its packaging. We will replace it at no cost to you.

Bronze sculptures and wood pieces
You have 14 days from delivery to request a return.
To be eligible, the piece must be:
- in the same condition as when you received it, unused and undamaged;
- in its original packaging;
- accompanied by your proof of purchase.

How to request a return
Email : contact@umojastudio.fr with your order number and the reason for the return. Once your return is approved, we send you the return address and instructions. Items sent back without prior approval will not be accepted.

Return shipping
Return shipping costs are paid by the customer. We recommend a tracked and insured service, as we cannot be responsible for items lost or damaged on their way back to us.

Refunds
Once we receive your return, we inspect the piece and let you know the outcome within 7 business days. If approved, the refund is issued to your original payment method. Your bank may need a few more days to post it.

Damaged or defective items
Please inspect your order on delivery. If a bronze or wood piece arrives damaged, defective or incorrect, contact us within 48 hours of delivery at contact@umojastudio.fr, with your order number, a description of the issue and photos of the item and its packaging. We will offer a replacement or a full refund, and in that case the return shipping is on us.

Customers in France, the European Union, Norway and the United Kingdom
Right of withdrawal: for bronze sculptures and wood pieces, you have 14 days from delivery to withdraw from your purchase, without giving any reason. Send us a clear statement by email at contact@umojastudio.fr. We refund all payments received, including the initial standard delivery costs, within 14 days of receiving your request. We may wait until we have received the piece back, or proof that you have sent it, before refunding. Return shipping costs are paid by you.
Paintings: paintings are made to order, to your specifications (size, frame and any personal request). Under article L221-28 of the French Consumer Code and the equivalent rules of your country, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized.
Legal guarantees: every product also benefits from the legal guarantee of conformity (articles L217-3 and following of the French Consumer Code, 2 years from delivery) and from the guarantee against hidden defects (articles 1641 and following of the French Civil Code).
Disputes: in case of a dispute, please contact us first at contact@umojastudio.fr so we can find a solution together.

Exchanges
The fastest way to get a different piece is to return the original one, once your return is approved, and to place a new order.

Late or missing refunds
If you have not received your refund within the expected time, check your bank account again, then contact your bank or card provider, as posting times vary. If you still have not received it, contact us at contact@umojastudio.fr.

Contact
For any question about returns or refunds: contact@umojastudio.fr